What’s the role of a Business Rates Consultant, and do you need one?

Business rates represent a significant expense for businesses in the UK, with the total revenue from business rates reaching approximately £25 billion annually in England alone. Despite this substantial financial impact, many companies often have a limited understanding of their obligations and rights regarding business rates. In fact, a study by the British Chambers of Commerce revealed that around 60% of businesses do not challenge their business rates assessments, leading to potential overpayment. The possibility of overpayment arises from various factors, including inaccuracies in rateable values, insufficient awareness of relief schemes and failure to contest assessments.

There are over 400 different pieces of legislation covering various aspects of business rates, including reliefs and exemptions designed to support businesses in specific circumstances.

Navigating the complexities of business rates is further complicated by the sheer volume of legislation governing non-domestic rates. There are over 400 different pieces of legislation covering various aspects of business rates, including reliefs and exemptions designed to support businesses in specific circumstances. These reliefs each come with distinct and often intricate eligibility criteria. Additionally, temporary reliefs, introduces in response to economic changed or government policies, add another layer of complexity. Understanding which reliefs apply to your business and ensuring you are not overpaying requires in-depth knowledge of these regulations, making professional guidance invaluable.  

What Do Business Rates Consultants Do?

A business rates consultant is an expert in navigating the complexities of the UK’s commercial property tax system. Their role is to ensure businesses aren’t paying more than they should. This includes:

• Checking your rateable value – Many businesses don’t realise they can challenge their valuation if it’s inaccurate. A consultant will review your property’s rateable value to see if you’re being overcharged.

• Handling appeals – The process of appealing business rates can be complicated. A specialist knows how to build a strong case and liaise with the Valuation Office Agency (VOA) on your behalf.

• Securing reliefs – Small business rate relief, empty property relief, and sector-specific exemptions are often overlooked. Consultants ensure you’re taking advantage of every available discount.

• Strategic planning – If you’re expanding, relocating, or making property changes, a consultant can help you plan to manage future rates effectively.

  
  

Why Business Rates Are a Growing Concern for UK Companies

Business rates have been under scrutiny for years, with companies across retail, hospitality, manufacturing and logistics calling for reform. While some changes have been introduced, many businesses are still struggling with high costs.

Here’s why business rates are becoming an increasing challenge:

• Revaluation in 2023 – The latest business rates revaluation has hit some sectors harder than others. Retailers, for example, have seen rateable values fluctuate significantly, with some high-street locations benefiting from reductions while warehouses and distribution centres face sharp increases.

• Relief changes in 2025 – From April 2025, the business rates discount for retail, hospitality, and leisure dropped from 75% to 40%. This saw costs rise substantially for thousands of businesses.

• Inflation and rising costs – With inflation and operational costs increasing, business rates are adding to financial pressure. Many companies are looking for ways to cut unnecessary expenses, and reducing rates is a great place to start.  

  
  

When Should You Consider a Business Rates Consultant?

Not every business needs a consultant, but if any of the following apply, it’s worth considering:

• Your business rates seem high compared to similar properties. If your competitors are paying significantly less, it’s worth investigating why.

• You’re struggling to navigate the appeals process. The Check, Challenge and Appeal system can be time-consuming and complex.

• You own multiple properties or are planning expansion. A strategic approach to business rates can save money across a portfolio.

• You’ve never reviewed your rates. Many businesses continue to pay rates based on outdated or incorrect valuations.

  
  

The Benefits of Working with a Business Rates Consultant

Hiring a specialist isn’t just about reducing costs; it’s about gaining peace of mind. A consultant provides expert knowledge, understanding the nuances of business rates legislation and knowing how to spot savings opportunities. They can also save you time, as managing appeals, liaising with the VOA, and applying for relief can be time-consuming. Also, many consultants, including Holloway Bond, operate on a no-win, no-fee basis, offering a zero-risk approach to exploring the possible savings.

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Book a Consultation with Holloway Bond

If you’re unsure whether your business rates are accurate, or you suspect you’re overpaying, it’s worth having an expert review your case. Holloway Bond has a 97% success rate in securing reductions and reliefs for businesses across the UK, so contact us find out how much you could save.